Refund policy
AiheyStudio Return & Refund Policy
Welcome to AiheyStudio! We highly value your satisfaction and want to ensure you fully understand our return and refund policies before making a purchase. Please review the details below carefully.
General Policy
- All products are subject to the return policy below.
- We perform strict QA inspection before shipping to ensure each customer receives a flawless product.
- Once your order has shipped, we are not responsible for carrier delays.
If your package is lost or arrives damaged, please contact us and we will assist in resolving the issue. - Please note that we do not accept requests for exchanges.
Returns
We have a 30-day return window. You must request and ship the return within 30 days of receiving your order.
To be eligible, items must be:
- In the same condition as received
- Items must be in resaleable condition and include original packaging when possible.
- Accompanied by receipt or proof of purchase
Final Sale items, discounted items, and gift cards cannot be returned.
Customers are responsible for return shipping costs.
A 50% restocking fee will be deducted from your refund to cover handling and materials costs.
Custom & Artisan Products
Custom Keycaps
- If you receive a defective item or evident quality issue, please contact us within 14 days. We will evaluate and provide return/refund options.
- If you are severely dissatisfied with a product, please contact us within 14 days and we will do our best to resolve the issue.
Artisan Series Products
- Artisan series products are custom-made, one-of-a-kind items crafted specifically for you.
- These products cannot be returned or refunded unless there is a proven defect.
Order Cancellations
Unshipped Orders
- In-stock items: Cancellations within 12 hours are free of charge.
- Customized products: A 50% cancellation fee will be charged due to production and material costs.
Shipped Orders
- Orders cannot be canceled once shipped.
- Eligible products can still be returned after delivery, subject to return policy rules.
Refunds
- Refunds will be processed within 7–10 business days after we receive and inspect your return.
- Refunds will be issued to your original payment method.
- Please note: banks or credit card companies may take additional time to post the refund.
Late or Missing Refunds
- Check your bank account again.
- Contact your credit card company.
- Contact your bank, as processing times may vary.
- If you’ve done all this and still haven’t received your refund, contact us at support@aiheystudio.com
Damaged, Defective, or Wrong Items
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us within 14 days. We will take care of the issue promptly.
EU 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. EU customers may return items within 14 days, even if the item has been opened, as long as it is in reasonable resale condition in accordance with EU regulations.
Contact Us
Trade name: AiheyStudio
Phone: 19382078841
Email: support@aiheystudio.com
To request a return, please contact us at support@aiheystudio.com