Refund policy
All in-stock and extras purchases are final sales.
Our obligation and responsibility: We will be responsible for QA inspection before shipping to ensure that every customer receives a flawless product.
Our obligation and responsibility: We will be responsible for QA inspection before shipping to ensure that every customer receives a flawless product.
Welcome to AiheyStudio! We highly value your satisfaction, so please take a moment to read our return policy before making a purchase. We'll explain our return policy and special provisions for custom artisan keycaps and artisan series products.
If you have received your shipment
At AiheyStudio, we offer top-quality custom keycaps to our customers. While we strive to ensure your satisfaction with our products, we understand that issues may arise at times.
Quality Issues: If you receive a product with evident quality problems or manufacturing defects, please contact us within 14 days of receiving the product. We will provide options for returns and refunds.
Severe Dissatisfaction: If you are severely dissatisfied with a product, please contact us within 14 days of receiving it. We will make every effort to address your concerns and offer options for returns and refunds.
Artisan Series Products
Artisan series products are our one-of-a-kind, customized products crafted specifically to your requirements. Due to the unique nature of these products, tailored to your preferences and design, we are unable to accept returns for artisan series products. These products are created exclusively for you and cannot be resold.
If you have not received your shipment
About unshipped order cancellation (customized product cancellation policy)
Please note that you can cancel your order within 12 hours of placing the order, especially for customized products (artisan keycaps or other customized products) we will charge 50% of the customized cancellation fee, if it is a product in stock to cancel we don't charge a cancellation fee.
About canceling an order that has already been shipped
Orders that have already been shipped cannot be canceled, but you can return them after you receive the goods, please understand that our customized products will be charged a certain customization fee.
Refund Process
Once we receive and inspect your returned product, we will process the refund within 7 business days. Refunds will be issued to the original payment method.
Please note that for returns in the above situations, we do not cover the cost of return shipping. You will be responsible for the return shipping costs.
Contact Us
If you have any questions or need assistance with our return policy or the return process, please feel free to contact our customer support team. We are dedicated to providing you with assistance to ensure a pleasant shopping experience.
Trade name: AiheyStudio
Phone number: 19382078841
Email: support@aiheystudio.com
Contact Us
If you have any questions or need assistance with our return policy or the return process, please feel free to contact our customer support team. We are dedicated to providing you with assistance to ensure a pleasant shopping experience.
Trade name: AiheyStudio
Phone number: 19382078841
Email: support@aiheystudio.com
We appreciate your support and understanding of AiheyStudio. We look forward to delivering the highest quality products and services to you.
Faulty items: If you have purchased a defective item, you should submit a ticket through our Contact Us page for instructions. Please review your purchase carefully and let us know within 7 days; we will make sure to take care of these issues perfectly for you.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@aiheystudio.com