Thank you for choosing Aihey Studio for your purchase! We know waiting for your new gear can be exciting yet a little nerve-wracking. We want to take a moment to explain why shipping might take a bit longer than expected.
As you might know, our team is small but mighty, consisting of just three people who are dedicated to crafting and testing each order with great care. While we’re working hard behind the scenes to get your order out as quickly as possible, the process can take some time depending on the type of product you’ve ordered. We appreciate your understanding and patience, and we’re here to ensure you get the best service possible.
Shipping Time:
In-Stock Items:- Orders for in-stock items will be processed and shipped within 2–4 business days.
- (Business days are Monday to Friday, excluding holidays.)
- Custom-made products require additional time for production and testing. The estimated shipping time is typically 15 business days.
- For special custom orders (e.g., unique designs, colors), the production time may take 30-50 days.
- We will keep you informed throughout the production process and update you on the progress.
- Pre-order items will be shipped within 10-15 business days after the pre-sale period ends.
- We will make every effort to ship as soon as possible once the pre-sale period concludes.
Special Notice: Our team operates from Monday to Friday. We rest on weekends (Saturday and Sunday), so if you place an order over the weekend, it will be processed starting the following Monday. We appreciate your understanding!
Delivery time and tracking
Most international orders arrive within 15 calendar days after dispatch, but delivery varies by destination. Please use the regional estimates below:
- United States: 10–15 business days.
- Europe: approximately 15 calendar days.
- Asia, including Southeast Asia: approximately 10 calendar days.
- Other countries and regions: 15–20 calendar days.
Delivery estimates start after dispatch and exclude order processing and production. They are estimates, not guaranteed arrival dates. Business days exclude weekends and holidays.
All shipments are trackable. You will receive a shipping confirmation email with your tracking number once your order ships. Track your order.
Friendly Reminder: To ensure timely delivery, please double-check that your shipping address is correct when placing your order. Any delays will be communicated promptly, and we will do our best to resolve any issues.
Frequently Asked Questions (FAQ):
1. Can I track my order?
Absolutely! You can track your order by using the following link:
Click here to track your order
2. Can I change my shipping address?
We can help you change your shipping address before your order is shipped. Please contact our customer service team as soon as possible with your new shipping information.
Once your order has been shipped, the shipping address cannot be changed. Please make sure the address is accurate when placing the order.
3. What should I do if my order is delayed?
We understand that delays can be frustrating. If your order is delayed, please contact our customer service team at support@aiheystudio.com. We will investigate and provide you with an update.
If the parcel is lost or damaged in transit, we will immediately resend your order or issue a full refund.
4. Will my order be delayed during holidays?
Yes, during major holidays (such as Christmas, Chinese New Year, etc.), shipping may be delayed due to holiday schedules or high shipping volume. We will notify you in advance of any potential delays and do our best to minimize the impact.
5. How will I know when my order has shipped?
Once your order is shipped, we will send you a notification email with the tracking number. You can use this tracking number to monitor the progress of your delivery.
Contact Us:
If you have any other questions or need further assistance, feel free to reach out to us. We are more than happy to support you and ensure you have a great experience with your purchase.
- Customer Support Email: support@aiheystudio.com
- Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays)
Additional Information:
- Order Processing: We ensure all orders are processed accurately and promptly. If there are any issues, we will contact you immediately to resolve them.
- Package Security: Our logistics partners provide insurance and tracking services, ensuring that your package is protected during transit. If any issues arise, we are here to help.