Our logistics partner is Yunexpress, China Post, TAKESEND... they deliver the parcels from China to your country and your country's logistics provider will receive them, such as DHL, DPD, UPS, etc.
A letter to our customer:
Dear valued customers,
We appreciate your ongoing support. In an effort to provide better service and maintain the health of our business, we need to make some adjustments to our shipping policies.
To ensure sustainable operations, we are updating our shipping fees as follows:
- For orders exceeding $20, we will provide free delivery worldwide.
- For orders below $20, there will be a flat shipping fee of $3.99 globally. However, please note that during checkout, the shopping cart will display additional shipping fees of $3.99 for specific countries, determined by the charges imposed by logistics providers.
- Please note that, due to the unique nature of figurine products, an additional shipping fee of $3.99 will apply to oversized figurines.
These adjustments will help us serve you better while ensuring the continued growth of our business. Thank you for your understanding and support.
If you have any questions or need further clarification, feel free to reach out to us.
Visit our website: aiheystudio.com
Depending on the logistics shipping time, it will probably take more than 10 days, the normal is within 10-20 days, in any case if you have not received the logistics of the dynamics of a long time please contact us.
Aihey Studio is NOT responsible for custom clearance fee, the buyer will be liable for the charges of the custom clearance.(Depending on the service provided by our logistics provider, there are usually no customs clearance fees to pay)
Aihey Studio is NOT responsible for items lost or damaged in transit. Once we hand your package off the shipping carrier we indemnify ourselves from lost or damaged packages. However, please contact us on the contact us page and we will evaluate each incident on a case by case basis and will do our best to give you a stellar customer experience.